about patient complaints, the man who led the investigation into one of the NHS’s worst care disasters has warned. Sir Robert Francis QC, who chaired the public inquiry into the Mid Staffordshire hospital scandal, in which there were hundreds of cases of poor care
Public confidence in the health service is being undermined by a lack of transparency from hospitals
and neglect, has called for a national organisation to set standards on the handling of complaints after research found seven in eight hospital trusts do not follow rules. Sir Robert told The Independent progress had been slow since his report a decade ago.